Each artwork sold on Artfull is a one of a kind original (or limited edition print, as stated in the description). This means that there is no other work like it anywhere else in the world. As with any original piece, made by hand by an artist, you can expect there to be nuance and details that might not be clearly captured in a photograph.*
You are welcome to contact us for additional photos to help with your purchase. Feel free to email us with any questions you may have about a particular piece, or for more information about an artist and their practice. We are always happy to answer questions and talk art.
Because each piece is original, and goes directly to you from the artist, we do not generally accept returns unless it can be shown that we have misrepresented the piece either in condition or description. We will assess the situation on a case by case basis and decisions will be made regarding a return or refund based on the provisions of the Consumer Guarantees Act and governing law of New Zealand.
Please, under no circumstances should you contact the artist or the gallery they might be associated with directly. Always contact Artfull to discuss anything related to information or purchasing artworks available on Artfull.
What if my artwork arrives damaged?
If an artwork is damaged in transit, please contact us via email within 3 days of receiving your piece and include photographs of the packaging and the damaged artwork. As each piece is original we will assess the situation on a case by case basis.
Please note that it is your responsibility to inspect the artwork and check it has reached you safely and damage free within 3 days of receiving it.
If we determine that an artwork cannot be repaired, and should be returned, we reserve the right to inspect it at the time we receive it back, and we will not approve a refund if it appears that any damage has been caused by the customer.
If a return is approved, return shipping is the responsibility of the client.
Returns: Books
To be eligible for a return, your book must be in the same condition that you received it - that is, in 100% perfect condition without any damage or alterations of any kind.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
You will be responsible for paying for your own packaging and shipping costs for returning your book. Packaging and shipping costs associated with your original purchase are non-refundable. If you are eligible to receive a refund, the cost of the packaging and shipping the book to you originally will be deducted from your refund.
For all books over $100 you must use a trackable shipping service.
For all artwork items you must purchase shipping insurance. We do not guarantee that we will receive your returned item. We will not be responsible for damage or loss of an item while it is out for return delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund within the specified time frame, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us via the contact us section of our website, or email us at: hello@artfull.co.nz
Exchanges (if applicable)
With the exception of books and limited-edition prints, all our products are unique. Exchanging for the exact same item is therefore not possible.
*All photographs of artworks on Artfull are supplied to us by the artist. This means there could be variations between the number of images, the angles and the lighting style of each photograph. The artist endeavours to provide us with the best quality images of their work possible. When appropriate we may retouch an image that has been provided to us so that the artwork is colour graded for online viewing.